Returns & Replacements
No questions asked 14-day Returns Policy
We at Forelock and Load Ltd pride ourselves on the quality of our service and always endeavour to meet the high standards we feel our customers deserve and expect. As such, the items you choose should arrive in the best possible condition. Should this not be the case, or if you are not 100% happy with your purchase, then we offer the following terms and conditions for your satisfaction:
- If your item has been lost or damaged in transit, has arrived faulty, or is incorrect, then please call us immediately (or within 48 hours of receipt) on 01284 811032. We will then arrange the best course of action to take. In all the above instances any costs incurred in returning items will be fully reimbursed.
- If your Item has developed a fault then please contact us with your order number to hand. We can then discuss the preferred course of action that you would like us to take.
- If for any other reason you want to return an item to us we offer a no questions asked 14-day returns policy. We do ask that you please return the item - unused and in its original packaging - within 14 days of receipt. We recommend that you use a signed for service, via a reputable courier, such as Royal Mail for smaller items and Interlink for larger items, with adequate insurance to cover the value of the item.
- To facilitate a speedy refund, please include a copy of your receipt and state the reason for the return. Our RETURNS ADDRESS is Forelock and Load Returns, Church Road, Barrow, Bury St. Edmunds, Suffolk, IP29 5AX. We will if requested pay for the return postage if your item is faulty but will not pay for the original postal costs of getting the item to you.
Please note that we are unable to accept returns of items that are deemed as gifts that have a security tag that has been broken such as a DVD.
Items on SALE are non-returnable. Hats are also non returnable when purchased online.
If you would like to discuss the exchange or return of any item, or have any further queries, then please contact us.
Thank you very much from all at the Forelock and Load team.
Your statutory rights are not affected by the above terms and conditions.