Forelock and Load
Sizing can vary between brands so our size guide should help you to select the correct size!
All our clothing sizes are in ladies GB clothing sizes, many of our brands are foreign so for correlation we use the GB Size. If you are unsure of your size do contact us.
CLOTHING - INTERNATIONAL SIZE CONVERSION
ARIAT CLOTHING SIZE CHART
ARIAT FOOTWEAR SIZES
TREDSTEP DONATELLO BOOT SIZES
Horse SizesThe Majority of our Equestrian products are sized as Pony, Cob or Full Size. Some boots you will find in Medium Or Large, this would be equivalent to Cob or Full. If you are unsure of a size do give us a call and we can check for you!
All orders are dispatched from our shop in Barrow, Suffolk. We have an on site post office so all orders are dispatched same day Monday to Friday.
We use Royal Mail and UPS.
Standard Delivery is 3-5 working days.
European Delivery to certain countries is also available if you go through to the checkout stage the country amount will be visible.
When We Dispatch
Orders placed before 3pm on a working day will be dispatched the same day. Orders are not dispatched on Sundays or bank holidays.
Some deliveries will require signing for depending on the value of the item. If a signature is required we are unable to leave parcels in safe places or with neighbours for security reasons.
If there is a problem with your delivery or you believe your delivery should of arrived please give us a call and speak to us on 01284 811032 and we will investigate the issue right away!
Please note we CANNOT ship Shotguns or Rifles they must be collected in store and you will need to bring your Shotgun or Firearms Licence and ID with you.
Returns & Replacements
No questions asked 14-day Returns Policy
We at Forelock and Load Ltd pride ourselves on the quality of our service and always endeavour to meet the high standards we feel our customers deserve and expect. As such, the items you choose should arrive in the best possible condition. Should this not be the case, or if you are not 100% happy with your purchase, then we offer the following terms and conditions for your satisfaction:
- If your item has been lost or damaged in transit, has arrived faulty, or is incorrect, then please call us immediately (or within 48 hours of receipt) on 01284 811032. We will then arrange the best course of action to take. In all the above instances any costs incurred in returning items will be fully reimbursed.
- If your Item has developed a fault then please contact us with your order number to hand. We can then discuss the preferred course of action that you would like us to take.
- If for any other reason you want to return an item to us we offer a no questions asked 14-day returns policy. We do ask that you please return the item - unused and in its original packaging - within 14 days of receipt. We recommend that you use a signed for service, via a reputable courier, such as Royal Mail for smaller items and Interlink for larger items, with adequate insurance to cover the value of the item.
- To facilitate a speedy refund, please include a copy of your receipt and state the reason for the return. Our RETURNS ADDRESS is Forelock and Load Returns, Church Road, Barrow, Bury St. Edmunds, Suffolk, IP29 5AX. We will if requested pay for the return postage if your item is faulty but will not pay for the original postal costs of getting the item to you.
Please note that we are unable to accept returns of items that are deemed as gifts that have a security tag that has been broken such as a DVD.
Items on SALE are non-returnable. Hats are also non returnable when purchased online.
If you would like to discuss the exchange or return of any item, or have any further queries, then please contact us.
Thank you very much from all at the Forelock and Load team.
Your statutory rights are not affected by the above terms and conditions.