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Delivery and Returns

Delivery Details

Forelock and Load Ltd use Royal Mail and Parcelforce for all deliveries. Please contact us for a cost if you require an item to be delivered outside the UK.

Every order is sent via a Signed for service – a no signature option is not available as Forelock and Load rely on the certainty that all customers receive the item(s) they order.

Delivery Costs and Services

FREE DELIVERY ON ALL ORDERS OVER £100 (3-5 Working Days, Excludes firearms)

Delivery costs are determined by weight as follows:

Forelock and Load Returns Policy

You can download our Returns Form here.

We at Forelock and Load Ltd pride ourselves on the quality of our service and always endeavour to meet the high standards we feel our customers deserve and expect. As such, the items you choose should arrive in tip top condition. Should this not be the case, or if you are not 100% happy with your purchase, then we offer the following terms and conditions for your satisfaction:

Riding hats, bespoke items, personalised products and special orders are non-refundable and non exchangeable.

If you would like to discuss the exchange or return of any item, or have any further queries, then please contact us.

Your statutory rights are not affected by the above terms and conditions.

Our returns address is:

Forelock and Load Returns,
Church Road,
Bury St. Edmunds,
IP29 5AX

Return Reasons Codes

R-1 – Hire Item Return R -3 – Incorrect Size

R -2 – Damaged Product R -4 – Changed Mind