Terms & Conditions

Privacy & Security

We take the privacy and security of our customers very seriously. You can read our full privacy policy here.

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In Store Policy for all items bought from Forelock and Load IP29 5AX

If you’re not completely satisfied with your purchase, simply show your receipt and return the item to us in its original condition within 7 days for an exchange or store credit/voucher.  Items that are discounted or special orders are non-returnable.  The items must have all the tags in tact and on the item and must not have been used.

Faulty items may be returned for a full refund, exchange or store credit.  You will on most occasions have to firstly email photos of the fault to us, bring in the item and then we will liaise with the manufacturer.  Please note that this can take up to 14 days before we get feedback from their warranty and claims departments. Faulty items may need to be returned to the supplier for confirmation of the fault prior to an issue of refund.  Forelock and Load cannot accept any responsibility for third party actions.  Please note that general wear and tear will be taken in to account when deciding if the item is faulty.

All returned items, excluding faulty should be unused and must be returned in original packaging with all enclosed labels attached and all documentation.

Please see the link below for our full returns and faulty items guide.

We will not be able to process an exchange or refund without the original receipt or on items that are ordered in as a customer special order or on bespoke items.  Refunds can only be made back to the original card the transaction was made with due to legislation. 

Returns & Replacements

Full details of our returns and replacements policy can be found HERE.

Discount Codes

Only one discount can be used at a time.  Discount codes cannot be used against already discounted items and this is reflected upon checkout.  Online Discount Codes can be used for Click and Collect and Home Delivery but not for items that can only be purchased in store.  Shipping Discount Codes cannot be used against Saturday Delivery.

Black Friday Deals 

Black Friday deals exclude all secondhand goods, guns, ammunition (both rifle and shotgun), feed, bedding, already discounted goods, customised/bespoke goods and hire items.  Black Friday purchases cannot be returned when bought in store, you will only receive a refund if the item is faulty.  Black Friday deals on line have to be returned within 14 days.  Please refer to our faulty goods terms and conditions within this page.

Hire

We at Forelock and Load are thrilled that we give our customers the chance to try before they buy on some of the high-end equestrian goods that we offer.  All HIRE items must be returned in a clean state as they would have been sent out, if they are sent back dirty a £10 charge will be deducted from any refund due.  Any item returning later than the 21 day hire period as set out will not be entitled to a refund unless previously agreed via email to Forelock and Load.  Any item which has not been returned back in the condition it was sent out in will not be refunded.  Please do not punch holes or try to modify any of the leather goods in any way as this will void your refund.  We strongly advise you use a courier service to return the HIRE items to ourselves with the relevant insurance taken out to cover the item should it go missing.  We are not responsible for any hire items which do not make it back to us outside of the hire terms.  Please note that discount codes cannot be used against HIRE.

Ordering

There are several ways to order from Forelock and Load, you can process your order on our website where you can check live stock levels and provide payment details in a secure environment.  You can email us or you can contact us on 01284 811032.

Payment, Pricing & Promotions

Payment for all orders should be made with a payment card, we accept all major debit and credit cards and we also accept PayPal payments.  Prices from time to time may change however we will honour the prices at the time of an order being given even if they subsequently increase prior to shipping.

Any deposit paid is non-refundable for us to hold any item and making it unavailable for purchase and you will be made aware of this by the member of staff dealing with your inquiry.

Klarna  In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options.

Payment is to be made to Klarna:

  • Pay in 3
  • Pay Later

Any order which is cancelled or returned (unless faulty) and has been paid for by Klarna will have a 10% restocking fee.  Further information and Klarna’s user terms you can find here.  General information on Klarna can be found here.  Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Secondhand Gun Deposits

£50 non-refundable deposit will secure the gun for 14 days to facilitate the RFD transfer or collection.  Once this has lapsed the gun will be re offered for sale.  If you require us to hold the gun for longer, storage will be charged at £2-80 per week.

New Gun Deposit

Full payment is required to secure the gun for 14 days to facilitate the RFD transfer or collection.  If you require us to hold the gun for longer, storage will be charged at £2-80 per week.  If you change your mind we will charge a 15% restocking fee.

Promotions

Promotions in store and online do not always run simultaneously and we cannot always guarantee matched pricing across all our selling platforms.

Promotions are found on our website by clicking on the SALE tab on the main screen and from time to time we will e-mail all of our customers to let them know additional items have been added into the sale items section.

Viewing Orders

You can view your order history by logging into your account – located at the top of the screen.

Updating Account Information

Once you are logged into your account on our website, you are able to manage all your account information, including shipping addresses.